APMG International presents our popular weekly panel Q&A show. Level Up your IT Service Management with the host; Nick Houlton and Question Master: Charlotte Miller. The expert panelist on today's episode; Kwaba Miguel Sebastião Júnior, N Nirmalan, Suresh GP, Johann Botha, and Mart Rovers. An opportunity to have your real-life questions answered, driving the panel discussion before moving onto the focus topic: Role of the Modern Service Manager which is hosted by Mart Rovers.